cu999 Privacy Policy

1 Introduction and Purpose

cu999 ("we", "our") operates a safe and reliable online gaming environment for players in Bangladesh. This privacy policy ("Policy") explains how we collect, store, use, and protect the personal information of cu999 platform users ("you", "your").

We believe privacy is a fundamental right. That is why cu999 handles every user's information with the utmost care and does not share it with any third party without authorisation. This policy applies to all services, websites, and applications of cu999.

2 What Information We Collect

cu999 may collect the following types of information:

2.1 Registration and Identity Information

• Full name and date of birth
• Email address
• Residential address
• National ID card or passport details (for identity verification)
• Username and password chosen by the user

2.2 Financial and Transaction Information

• bKash, Nagad, Rocket, Upay account numbers (when transactions are made)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Bonus and promotion usage records

2.3 Technical Information

• IP address and device type
• Browser type and version
• Login time and session data
• Information collected through cookies and tracking technologies

2.4 Gaming Activity Information

• Play history and betting records
• Win and loss statistics
• Favourite games and category preferences
• Responsible gaming related settings

3 Methods of Data Collection

We collect your information in the following ways:

• Directly from you: During registration forms, the login process, customer service interactions, and identity verification.
• Automatically: When you use our platform, through cookies, log files, and other tracking technologies.
• Through third parties: From payment processors and identity verification services — solely for the purpose of completing transactions and ensuring security.

4 Purpose of Data Use

cu999 uses your information for the following legitimate purposes:

4.1 Account Management

Your information is needed to create, verify, and manage your account. Age verification and identity confirmation are also part of this.

4.2 Financial Transaction Processing

Your financial information is used to process deposit and withdrawal requests, prevent fraud, and ensure financial security.

4.3 Customer Support

To provide assistance via live chat and email, and to resolve your complaints and queries.

4.4 Security and Protection

We monitor technical information to prevent unauthorised access, fraud, and money laundering.

4.5 Responsible Gaming

To monitor gaming behaviour patterns and effectively manage responsible gaming tools, ensuring user protection.

4.6 Service Improvement

Anonymous usage statistics are analysed to improve platform performance, game selection, and user experience.

5 Data Storage and Security

cu999 uses industry-standard security technology to keep your personal information safe. Our security measures include:

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Secure Servers: Your information is stored in secure data centres and protected from unauthorised access.
• Access Controls: Only authorised personnel can view your information on a need-to-know basis.
• Regular Security Reviews: Our systems are regularly tested by security experts.
• Two-Factor Authentication: An additional layer of security is applied to your account.

6 Data Sharing and Disclosure

cu999 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

6.1 Service Providers

Only the information necessary to operate the service is shared with payment processors (bKash, Nagad, Rocket, Upay, banks), identity verification services, and technology partners. These organisations are required to comply with our privacy standards.

6.2 Legal Obligations

We may be legally required to disclose information in response to court orders, lawful demands from government authorities, or in the interest of national security.

6.3 Fraud Prevention

We may cooperate with relevant authorities to assist in investigations related to financial fraud, money laundering, or misuse of the platform.

6.4 Business Changes

In the event of a business merger or acquisition, information may be transferred, but the new party will be required to maintain the standards of this policy and you will be notified in advance.

7 Cookies and Tracking Technologies

Cookies and similar technologies are used on the cu999 website. Cookies are small data files stored in your browser.

7.1 Types of Cookies

• Essential Cookies: Essential for the basic functioning of the platform, maintaining login sessions, and security.
• Functional Cookies: Used to remember your preferences, language settings, and game choices.
• Analytics Cookies: Collect platform usage statistics to help improve the service. This data is anonymous.

7.2 Cookie Controls

You can control cookies by changing your browser settings. Please note, however, that disabling essential cookies may affect some platform functionality.

8 Your Rights

As a user of the cu999 platform, you have the following rights:

8.1 Right to Access Information

You may request a copy of the information cu999 holds about you.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information for a specified period due to legal or regulatory obligations.

8.4 Right to Object to Processing

You may object to your information being processed for marketing or profiling purposes.

8.5 Right to Data Portability

You may request your information in a structured, commonly used format.

9 Protection of Minors' Information

cu999 is for users aged 21 and above only. We do not knowingly collect any information from minors. An age verification process is carried out at registration.

If it becomes apparent for any reason that a minor's information has entered our system, we will immediately close that account and delete all associated information.

10 Third-Party Links and Services

cu999 has partnerships with various game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, and Microgaming to operate games on the platform. These providers operate under their own privacy policies.

Payment gateways and identity verification services also maintain their own privacy standards. We only enter into partnerships after confirming the quality of their services.

11 Policy Changes

cu999 may update this privacy policy as needed. For significant changes, we will publish a notice on the platform or send a notification to your registered email.

Continuing to use the platform after a policy change means you agree to the updated policy. We therefore recommend reviewing this page from time to time.

12 Relationship with Other Policies

This privacy policy applies alongside cu999's other policies. For more details, please also read the following policies:

• Terms and Conditions — General rules for using the platform.
• Responsible Gaming Policy — Healthy gaming habits and tools.
• About Us — cu999's background and values.